> Legal information
TROQUELADOS ROGELIO INES S.L., in compliance with the provisions of LO15 / 1999, dated 13th December, on the Protection of Personal Character Data, and its development regulations, informs users of the website:
- The personal data that you provide us will be object of treatment in a file of responsibility of Troquelados Rogelio Ines S.L. Whose purposes are:
- The development, fulfillment and execution of the contract of sale of the products that have acquired or of any other contract between both;
- To respond to requests made by us
- Provide you with information about Neutrolor products and the sending of commercial communications by e-mail or by any other means of equivalent electronic communication (such as SMS). You can change your preferences regarding the sending of such commercial communications by accessing the My Account section.
- Troquelados Rogelio Inés SL, whose registered office is at Pol. Arenal, 5, 50250 Illueca (Zaragoza), as the file manager, undertakes to respect the confidentiality of his personal information and ensure the exercise of his rights of access, rectification, cancellation and opposition, by letter addressed to the above address to the attention of the online sales department.
- We may collect information about your computer, including, if applicable, your IP address, operating system and browser type, for system administration. This is statistical data about how you navigate our website.
- For the same reason, we can obtain information about your general use of the Internet through a cookie file that is stored on your computer's hard drive. Cookies contain information that is transferred to your computer's hard drive.
- Cookies help us improve our website and provide a better and more personalized service. Specifically, they allow us to:
- Make an estimate of numbers and usage patterns.
- Store information about your preferences and customize our website in accordance with your individual interests.
- Speed up your searches.
- Recognize him when he returns to our site.
The company that owns the website www.neutrolor.es is Troquelados Rogelio Inés S.L. Company dedicated to the manufacture of insoles and accessories for footwear, with registered office in Pol. Arenal nave 5, 50250 Illueca (Zaragoza), NIF B-50090158, inscribed in the merchant register of Zaragoza, with telephone 976820050, email javier@rogelioines .com
Therefore, its reproduction, distribution, public communication and transformation, totally or partially, without the express authorization of TROQUELADOS ROGELIO INES S.L. Likewise, all trade names, trademarks or signs of any kind contained on the website are protected by law.
Contents and links
The user can visualize all the elements, print them, copy them and store them in the hard disk of his computer, or in any other physical support, provided it is, solely and exclusively, for his personal and private use, being therefore strictly Its use for commercial purposes, its distribution, as well as its modification, alteration or decompilation.
TROQUELADOS ROGELIO INES S.L. Reserves the right to make any modifications that it deems appropriate on its website without prior notice, being able to change, delete or add both the contents and services it provides and the way in which they appear presented or located.
TROQUELADOS ROGELIO INES S.L. is not accept responsibility for the bad use that is made of the contents of its website, being the unique responsibility of the person who accesses or uses them.
Nor does it assume any responsibility for the information contained in the third-party web pages that can be accessed through links from the website www.neutrolor.es
TERMS OF SALE
Terms of purchase of the NEUTROLOR Web Site
This document contains the Conditions that govern the use of this website and the contract that links us both - You and us - (hereinafter the "conditions"). These Terms set forth the rights and obligations of all users (from now on "You" / "your") and those of "Rogelio Ines" (from now on "us" / "our" / "the seller") in relation to the products / Services that we offer through this website or any other web page to which we can redirect us through a link (from now on collectively referred to as the "Neutrolor Services"). Please read these Terms and our Privacy Statement carefully before clicking on the "Authorize Payment" button to place the order. By using this website or placing an order through it, you agree to be bound by these Terms and our Privacy Statement, you should not place any order.
These Conditions could be modified, so you must read them before making each order.
2. Use of our website
These Conditions are the only conditions applicable to the use of this website and replace any other, unless express previus written consent of the Seller. These Terms are important to you and to us as they are designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a company. You declare that, upon placing your order, you have read and accept without reservation the present Conditions.
You agree that:
- You may only use the website to perform legally valid orders or requests.
- You can not make any speculative, false or fraudulent orders. If we have reasonable grounds to believe that such a request has been made, we will be authorized to cancel it and inform the relevant authorities.
- You also agree to provide us with a correct and correct email address, postal address and / or other contact details and consent that we may use this information to contact you if necessary (see our Privacy Statement ).
- If you do not provide us with all the information we need, we will not be able to take your order. By placing an order through this website, you guarantee that you are over 18 years of age and have the legal capacity to enter into binding contracts.
3. Availability of service.
The articles offered through this website will only be available in Spain.
4.How the contract is formalized
This information and the details contained in this website do not constitute an offer to sell, but an invitation to do business. There will be no contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account, the amount will be refunded in full.
To place an order, you must follow the online purchase procedure and click on "Authorize payment". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as it constitutes an offer that you make to us to buy one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product is being shipped ("Shipping Confirmation"). The contract for the purchase of a product between us (contract) will be formalized only when we send the Confirmation of Shipment.
Only the products listed in the Shipping Confirmation will be the subject of the Contract. We will not be obligated to supply you with any other product that may have been ordered until we confirm the shipment of the same in an Independent Shipment Confirmation.
5. Availability of products
All product orders are subject to availability and, in this regard, if there are difficulties in supply, or if there are no items in stock, we reserve the right to provide you with information about quality replacement products and equal or higher value that you can order. If you do not wish to place an order for these substitute products, we will refund you for any amounts you may have paid.
6. Refusal to process an order
We reserve the right to remove any Product from this website at any time and / or to remove or modify any material or content thereof. While we will do our best to process all orders, there may be exceptional circumstances that require us to refuse the processing of an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, in our sole discretion.
We will not be liable to You or any third party for the removal of any product from this website, regardless of whether said product has been sold or not, remove or modify any material or content on the website, or refuse to process an order once we have sent the Order Confirmation.
7. Right to give up the purchase
If you are contracting as a consumer, you may withdraw from the Contract at any time within 30 days from the confirmation of sending your order. In this case, you will be refund the price paid for such products in accordance with our Return Policy (see Clause 13).
Your right to withdraw from the Contract will apply exclusively to those products that are returned under the same conditions in which you received them. It should also include all instructions, documents and packaging of the products. No refund will be made if the product has been used or if it has suffered any damage, so be careful with the product (s) while in your possession.
Please treat the products with reasonable care while in your possession and keep, if possible, the original boxes and wrappings for the return case.
You will find more details on this right recognized by law, as well as the explanation on how to exercise it in clause 13 of these Conditions, and a summary thereof when you receive the Confirmation of Submission. This provision does not affect the rights recognized to the consumer by the legislation in force.
Without prejudice to what is set forth in Clause 5 above and unless there are extraordinary circumstances, we will try to send the order of the related products / s in the Shipment Confirmation before the delivery date stated in the Shipment Confirmation or , If no delivery date is specified, within 15 days from the date of the Shipment Confirmation.
The delay can be due to the following reasons:
- Unforeseen Circumstances
- Delivery area
If for some reason we can not meet the delivery date, we will inform you of this circumstance and we will give you the option to go ahead with the purchase by setting a new delivery date or cancel the order with the full refund of the price paid. Please note in any case that we will not deliver on Saturdays or Sundays. For the purposes of the present Conditions, it will be understood that the "delivery" has occurred or that the product (s) have been "delivered" at the time of signing the receipt of the goods at the agreed delivery address.
9. Impossible delivery
If it is impossible after two attempts, make the delivery, we will try to find a safe place to leave the package. We will leave you a note explaining where your package is and how to pick it up. If you are not going to be at the delivery place at the agreed time, please contact us to arrange delivery on another day.
10. Transmission of risk and property
The risks of the Products will be in charge from the moment of delivery.
You will acquire ownership of the products when we receive full payment of all amounts due in connection with them, including shipping costs, or at the time of delivery (as defined in clause 8) Took place at a later time.
11. Price and payment
The price of the products will be that stipulated in each moment in our web site, except in case of manifest mistake. Although we try to ensure that all prices listed on the page are correct, mistakes may occur. If we discover a mistake in the price of the products that you have ordered, we will inform you as soon as possible and we will give you the option to reconfirm your order at the correct price or cancel it. If we fail to contact you, the order will be considered canceled and will be fully refunded the amounts that have been paid. We will not be obliged to supply you with the wrong price (even if we have sent the Shipment Confirmation) if the mistake in the price is obvious and unequivocal and could have been reasonably recognized by you as an incorrect price.
Prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due as outlined in our Shipping Guide.
Prices may change at any time, but (except as stated above) any changes will not affect orders with respect to which we have already sent you a Shipment Confirmation. Once you have made your purchases, all the items you want to buy will have been added to your basket and the next step will be to process the order and make the payment. To do it :
A) Click on the "Shopping Cart" button at the top of the page.
B) Click the "View Cart" button
C) Click on the button "Process order"
D) Fill in or check the contact information, the information of your order, the address to which you want the order to be sent and the address to which the invoice must be sent.
E) Enter the details of your credit card.
F) Click on "Authorize Payment"
You can make payment with Visa, Mastercard and American Express. To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will pre-authorize your credit card to ensure there are sufficient funds to complete the transaction. The charge on your card will be made the moment you click "I authorize payment".
By clicking on "Authorize Payment" you are confirming that the credit card is yours.
Credit cards will be subject to checks and authorizations by the entity issuing them, but if that entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you.
12. Value Added Tax
In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT), except for those destined for the Canary Islands.
In this respect and in accordance with Chapter I of Title V of Council Directive 2006/112 of 28 November 2006 on the common system of VAT, supplies shall be deemed to be located in the Member State appearing in the Delivery address of the articles, the applicable VAT being the type legally in force in each Member State of the destination of the articles that is entered in each order.
In the case of orders destined for the Canary Islands, deliveries will be exempt from VAT due to the application of Article 146 of the aforementioned Directive, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each one of them.
13. Exchange Policy / Returns
Returns in exercise of the right to give up the purchase
General policy: If you wish to withdraw from the Contract within the period indicated in clause 7 above, you may return the goods to our fiscal address: Troquelados Rogelio Ines S.L., Polígono El Arenal nave 5, 50250 Illueca. You must deliver the goods in the same package in which you received it. You will be responsible for the cost of returning the products to us. Please note that if you decide to return the items to us, we will be authorized to charge you the costs that we may incur.
If you have any questions, you can contact us through our contact form or by calling 976820050.
Please return the item using or including its original packaging in addition to the instructions, documentation and packaging that may accompany it.
After examining the article we will inform you if you are entitled to the refund of the amounts paid. The return will be made as soon as possible and, in any case, within the period of 30 days from the date you notified us of your intention to give up. The refund will be made on the same payment method that was used to pay the purchase.
There will be no change or return of products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.
Changes can only be made for the same item in different sizes.
Returns of defective products
In the cases in which you consider that at the moment of delivery the product does not conform to the stipulated in the Contract, you must contact us immediately by means of our contact form. We will carefully review the returned product and will notify you by e-mail within a reasonable time if the return or replacement (if any) is necessary. The return or replacement of the article will be made as soon as possible and, in any case, within 30 days after the date on which we will send you an email confirming that the return or replacement of the nonconforming article is necessary.
The amounts paid for those products that are returned because of any defect or defect, when it actually exists, will be fully refunded, including delivery costs incurred to deliver the item. The return will be made in the same payment method that was used to pay the purchase.
The rights recognized by current legislation are safeguarded.
14. Liability and Disclaimer
Our responsibility in relation to any product purchased on our website will be strictly limited to the purchase price of said product. Nothing in these Conditions of Purchase excludes or in any way limits our liability:
A) In case of death or personal injury caused by our negligence.
B) In case of fraud or fraudulent falsehood.
C) In any matter in which it is illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability. Without prejudice to the provisions of the preceding paragraph and to the extent permitted by law, and except in Present Conditions to the contrary, we will not accept any liability for indirect damages that occur as a side effect of the major losses or damages, which occur in any way, and whether caused by civil unlawfulness (including negligence), breach of contract or others, even if they could have been foreseen, including without limitation the following:
- Loss of income or sales
- Loss of business
- Loss of profits or loss of contracts
- Loss of anticipated savings
- Loss of data, and
- Loss of management time or office hours.
Due to the open nature of this website and the possibility of mistakes in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless it is established Expressly the opposite in it.
All descriptions of products, information and materials contained on this website are provided "as is" and without express, implied or otherwise warranted warranties.
To the extent possible, as permitted by law, we exclude all warranties, leaving out safeguards that can not be legitimately excluded from consumers.
The provisions of this clause shall not affect your rights recognized by the law as a consumer, or your right to withdraw from the Contract.
15. Intellectual property
You acknowledge and agree that all copyright, trademark and other intellectual property rights in the materials or contents that are contributed as part of the website correspond at all times to us or to those who granted us license to use. You may use such material only in the manner expressly authorized by us or licensed to use. This will not prevent you from using this website to the extent necessary to copy the information about your order or contact information.
16. Written communications
The applicable regulations require that some of the information or communications that we send you are in writing. By using this website, you agree that most of the communications with us are electronic. We will contact you by email or we will provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that any contract, notification, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
The notifications that you send to us should preferably be sent through our contact form. In accordance with clause 16 and unless otherwise stated, we may send communications either to the e-mail or to the postal address provided by you at the time of placing an order.
It will be understood that notifications have been received and have been correctly made the moment they are posted on our website, 24 hours after an email has been sent, or three days after the date of the posting of any letter. In order to prove that the notification has been made, it will suffice to prove, in the case of a letter, that it had the correct address, was properly sealed and that it was properly delivered in mails or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.
18. Assignment of rights and obligations
The contract between you and us is binding for both you and us, as well as for our respective successors, assigns and assignees.
You may not transfer, assign, encumber or otherwise transfer a Contract or any rights or obligations arising therefrom in your favour or for you, without obtaining our prior written consent.
We may transfer, assign, encumber, subcontract or otherwise transfer a Contract or any rights or obligations arising therefrom in our favour or for us, at any time during the term of the Agreement. For the avoidance of doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that you have as consumers recognized by law or will annul, reduce or otherwise limit the express or implied warranties that we may have granted.
19. Events outside our control
We will not be liable for any breach or delay in performance of any of the obligations we assume under a Contract, the cause of which is due to events beyond our reasonable control ("Force Majeure").
The Causes of Force Majeure shall include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and shall include in particular (without limitation) the following:
A) Strikes, lockouts or other measures of protest.
B) Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or war preparations.
C) Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.
D) Inability to use trains, ships, airplanes, motor transports or other means of transport, public or private.
E) Inability to use public or private telecommunications systems.
F) Acts, decrees, legislation, regulations or restrictions of other governments.
G) Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.
It will be understood that our obligation to comply under any Contract will be suspended during the period in which the Force Majeure continues, and we will have an extension in the term to fulfill our obligation for the duration of such period. We will use all reasonable means to terminate the Cause of Force Majeure or to find a solution by which we may perform our obligations under the Contract in spite of the Cause of Force Majeure.
If, during the term of a Contract, we cease to insist on strict compliance with any of the obligations assumed under it or any of the present Conditions, or if we cease to exercise any of the rights or remedies that we are entitled to exercise or to intervene pursuant to such Contract or these Conditions, such fact shall not constitute a waiver of such rights or remedies or exempt you from complying with such obligations.
The waivers that we make to demand compliance will not constitute a waiver on our part to require further compliance.
No waiver by us of any of the present Conditions will take effect, unless expressly stated that it is a waiver and is communicated to you in writing in accordance with the provisions in the section of Notifications above.
If any of the present Conditions or any provision of a Contract are considered to be invalid, illegal or unenforceable to any extent by the competent authority, they shall be separated from the remaining conditions and provisions that will continue to be valid to the extent permitted by law.
22. Contract integrity
These Terms and any document expressly referred to herein constitute the entire agreement between you and us in relation to the subject matter of the Agreement and supersede any other agreement, agreement or promise entered into between you and us verbally or through written. You and we acknowledge that you have agreed to enter into this Agreement without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two prior to such Contract, Mentioned in these Conditions.
Neither you nor we will have remedies against any uncertain statement made by the other party, verbal or written, prior to the date of the Contract (unless such a statement was made uncertain fraudulently) and the only recourse available to the another part will be for breach of contract in accordance with the provisions of these Conditions.
23. Our right to modify these conditions
We have the right to review and modify these Terms at any time.
You will be subject to the policies and Conditions in effect at the moment you make each order, unless by law or decision of government agencies we must make changes to those policies, Conditions or Privacy Statement, in which case, possible changes will also affect The orders that you had previously made.
24. Governing Law and Jurisdiction
Contracts for the purchase of products through our site will be governed by Spanish law.
Any controversy that arises or relates to such contracts will be submitted to the exclusive jurisdiction of the courts and tribunals of Zaragoza.
If you are contracting as a consumer, nothing in this clause will affect the rights recognized as such by the current legislation.
25. Comments and suggestions
Your comments and suggestions will be welcomed. Please send us such comments and suggestions through our contact form.